Returns

*****“Due to the ever changing nature of the COVID-19 pandemic, we will be temporarily adjusting our online return service to ensure the safety of our staff, families and community. This means we will be processing any returns at a delayed time frame of two weeks, at this time. We hope to resume with our regular return policy in the near future and apologize for any inconvenience this may cause. We remain loyal to bringing you all the very best service possible and are immensely grateful for you, our customers. Any questions or concerns can be directed to customerservice@linenandflax.com 

If for any reason you are not satisfied with your online purchase, we will accept returns postmarked within 7 days of the date your order was received, for store credit only.  Original shipping charges are nonrefundable. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Non-Returnable Items:

  • Books
  • Jewelry
  • Pillows
  • Gift cards
  • Bath & Body items
  • Home Cleaning products
  • Final sale/clearance items
  • Drop Ship Items

We operate as a small business and we so appreciate you supporting us!  Our return policy helps us run this small business to operate both efficiently and wisely. We hope you can understand that we cannot except used items back. All items returned should be sent back in their original condition, in the original packaging with tags on.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed within 1-3 business days of receiving the item.  A gift card will be issued and an email will be sent containing the gift card and refunded store credit.   

To return your product, you should mail your product to: Linen & Flax Home, 115A OAK ST, ROSWELL, GA 30075, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If all of these conditions are met and the item is in perfect resalable condition, you can return the item for store credit.  The item must be in transit to us within 7 days from the day you receive the merchandise for store credit only. 

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange for the same item, please send us an email at customerservice@linenandflax.com.

Broken and/or defective items

Our standard for quality is uncompromising.  However, there are rare incidents when products break in shipping or make it through quality checks.  If you happen to receive a damaged or defective item from us, don’t worry – we’ll take care of it quickly and hassle-free!  Please contact us via email at customerservice@linenandflax.com.  Please include your receipt number, and the items you are inquiring about. For items that have been damaged in transit please include pictures of the damage, and pictures of the shipping box as well. Once we receive your email, we'll determine next steps.  Emails for damages MUST be received within 10 days of delivery date.  Anything received after that will not be eligible for exchange or refund.

Late or missing refunds

If you haven’t received your credit via email, please check your junk mail. If you have done this and still have not received your credit, please contact us at customerservice@linenandflax.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Promo Codes

Promo codes are not valid on prior purchases.  Items purchased with a promo code may be returned within 7 days of the date your order was received for store credit only.  Shipping charges will not be refunded.  Expired promo codes will not be accepted. Certain items are excluded from promotions.

Shipping Costs

Shipping costs to 48 continental United Staes:

$0 - $15.99 before taxes, shipping is $7.95            

$16 - $34.99 before taxes, shipping is $9.95   

$35 - $74.99 before taxes, shipping is $12.95      

$75 - $99.99 before taxes, shipping is $14.95     

$100- $124.99 before taxes, shipping is $17.95

$125 - $249.99 before taxes, shipping is $23.95  

$250 - $399.99 before taxes, shipping is $29.95  

$400 - $549.99 before taxes, shipping is $34.95  

$550 - $699.99 before taxes, shipping is $45.95  

$700 - $999.99 before taxes, shipping is $54.95

$1000 and up before taxes, Please email customerservice@linenandflax.com for a shipping quote

Porch Pick-Up available for local customers within a 30 mile radius of Roswell, GA

We currently do not ship to Alaska, Hawaii, or Puerto Rico. 

Shipping to Canada, Puerto Rico, Alaska, Hawaii

Due to increased shipping costs to Canada, Puerto Rico, Alaska, and Hawaii you will receive an invoice for the additional shipping costs over our standard rates.

Customers in Canada are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be and we recommend that you contact your country's customs office or tax agent for respective charges and rates on packages coming outside of your country. We cannot guarantee that you will or will not be charged customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

*Please note that additional shipping costs may incur for any items that are over-sized and overweight.  In this instance you'll receive an email and invoice for additional shipping costs.  Once invoice is paid, your shipment will go out.